Valen Support

Valen is an AI shopping assistant for Shopify stores: it answers shoppers' questions, recommends products from your catalog and helps them add to cart. Need help? Write to [email protected] with your store address (yourstore.myshopify.com) and a short description of the problem. Every message gets a reply from a person, usually within two business days.

Getting started

1. Install Valen from the Shopify App Store and open it from your Shopify admin.
2. Click Turn on Valen in your theme. The Theme Editor opens with the Valen app embed already selected: switch it on and click Save. Valen never edits your theme files.
3. Open your store: the chat button appears in the corner of every page.
4. Pick a plan from the app whenever you like. The Free plan needs no payment.

Frequently asked questions

The chat doesn't appear on my store

Check that the Valen app embed is switched on and saved in your live theme (Online Store → Themes → Customize → App embeds). If you changed theme, switch it on again in the new one. If this month's conversations are used up on a plan without extra usage, the chat pauses until the next cycle or until you upgrade; the app shows a notice when this happens.

Which languages does Valen speak?

Valen replies in the language the shopper writes in.

Where does Valen get product information?

From your Shopify catalog, your shipping settings and your published store policies. Valen does not invent prices, availability or policies.

How do I change or cancel my plan?

From the plan section inside the app, at any time, without contacting us. Charges are handled by Shopify and appear on your Shopify bill. Uninstalling Valen cancels the subscription.

What happens to my data if I uninstall?

Valen deletes your store's data as described in the privacy policy.

Contact

Email [email protected], or use the form below.